Refund policy
Voluntary return right Swiss law does not grant a general right to withdraw from an online purchase. As a goodwill gesture, we accept returns within 14 days of delivery on the conditions below. This is in addition to your statutory rights for defective goods.
Conditions To be eligible, items must be:
- unused, unworn and unwashed, with all tags and original packaging intact;
- returned within 14 days of the delivery date;
- accompanied by proof of purchase (order number or confirmation email).
For hygiene reasons, certain items may be non-returnable once opened; any such exceptions are noted on the product page.
How to return
- Email info@newmovements.ch with your order number to request a return.
- We confirm the return and send the return address (sCHNOw Sàrl, Passage du Cardinal 11, 1700 Fribourg).
- Pack the item securely and send it back within the window.
Return shipping Return shipping costs are borne by the customer, unless the item is defective or we sent the wrong item, in which case we cover the cost.
Refunds Once we receive and inspect the return, we refund the purchase price to your original payment method, usually within 10 business days. Original shipping costs are non-refundable unless the return is due to our error. We will notify you by email when the refund is issued.
Exchanges The fastest way to get a different size or colour is to return the item for a refund and place a new order.
Defective or incorrect items If your item arrives defective or is not what you ordered, contact info@newmovements.ch promptly. We will arrange a replacement, repair or refund at no cost to you, in line with the statutory warranty (Swiss Code of Obligations, art. 197 ff.).
Questions Email info@newmovements.ch.